Introduction in General Terms and Conditions CasiGo casino

When it comes to online gambling, understanding the terms and conditions of a casino is crucial. Casigo Casino is a popular online casino that offers 1200+ of games, bonuses, and promotions. In this article, we will take an in-depth look at the terms and conditions of Casigo to help you make informed decisions while playing.

1. Parties and Licensing

Casigo Casino is operated by White Hat Gaming Limited, a company registered under Maltese law with registration number C73232. The casino is licensed and regulated by the Gambling Commission of Great Britain under account number 52894 and by The Malta Gaming Authority under licence number MGA/B2C/370/2017.

2. Changing the Terms of Use

Casigo reserves the right to change the terms and conditions at any time. Players will be notified of any changes via email or by a notice on the website. It is the responsibility of the player to keep up-to-date with the current terms and conditions.

3. Registering Your Account

To play players must register for an account. During the registration process, players will be required to provide personal information such as their name, address, and date of birth. It is important to provide accurate information as this will be used for verification purposes.

4. Verification Checks

We may require players to undergo verification checks to confirm their identity and age. These checks may include requesting documents such as a passport or driver's license, proof of address, and payment verification. Players must comply with these checks to use the casino's services.

5. Use of Our Website

Players must use the Casigo Casino website in accordance with the terms and conditions. Any attempt to exploit or manipulate the casino's software or systems is strictly prohibited. The casino reserves the right to suspend or terminate accounts that violate the terms and conditions.

6. Restricted Territories and Restricted Jackpot Territories

Casino is not available in certain territories, including Afghanistan, Albania, Algeria, Angola, New Zealand, Belgium, Bulgaria, Cambodia, Czech Republic, Denmark, Ecuador, Estonia, France, Guyana, Hong Kong, Hungary, Indonesia, Iran, Iraq, Israel, Italy, Kuwait, Laos, Latvia, Lithuania, Myanmar, Namibia, Netherlands, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Poland, Portugal, Romania, Russia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sudan, Syria, Taiwan, Turkey, Uganda, Ukraine, United States of America, Yemen, and Zimbabwe.

Additionally, certain jackpot games may be restricted in certain territories. It is the player's responsibility to check the terms and conditions to ensure they are not in a restricted territory or jackpot territory before playing.

7. Maintaining Your Account

Players are responsible for maintaining their account, including keeping their login details secure. The casino is not responsible for any unauthorized use of a player's account. Players must also ensure that their contact information is up-to-date.

8. Account Funds, Deposits, and Withdrawals

Players can fund their Casigo Casino account using a variety of payment methods, including credit and debit cards, e-wallets, and bank transfers. The casino reserves the right to change the accepted payment methods at any time. Withdrawals will be processed to the same payment method used to make the deposit.

9.Payments of Winnings

At Casigo Casino, we are committed to providing our players with a seamless and secure online gaming experience. That's why we offer a variety of convenient and reliable payment methods for you to use when depositing and withdrawing funds from your account.

When it comes to withdrawing your winnings, we process all requests within 24 hours, provided that all necessary documentation has been received and verified. Depending on the payment method you choose, it may take a few days for the funds to reach your account.

Please note that we reserve the right to verify your identity before processing any withdrawal requests. This is a standard security measure to prevent fraud and ensure that your funds are safe and secure.

In addition, there may be minimum and maximum withdrawal limits imposed by the payment method you choose. Please refer to our website or contact our customer support team for more information on withdrawal limits.

10. KYC Verification

Before you can make a withdrawal, you will need to complete the Know Your Customer (KYC) verification process. This is a standard procedure designed to prevent fraud and money laundering. You will be asked to provide proof of identity, proof of address, and proof of payment method.

11. Bonus Wagering Requirements

If you've claimed a bonus, there may be wagering requirements in place that you'll need to fulfil before you can make a withdrawal. These requirements can vary depending on the bonus, so it's important to read the terms and conditions carefully.

12. Currencies and Currency Arbitrage

At Casigo Casino, we accept a variety of currencies for your convenience. These currencies include USD, EUR, CAD, NZD, GBP, and SEK. Please note that the currency you choose will be the currency in which all transactions on our website will be processed.

If you deposit funds in a currency that is different from the currency of your account, we will convert the funds using the exchange rate at the time of the transaction. This may result in currency exchange fees, which will be deducted from the amount of your deposit.

We reserve the right to monitor currency exchange rates and may adjust them to prevent currency arbitrage. Currency arbitrage refers to the practice of taking advantage of differences in exchange rates between currencies to make a profit.

13. Maximum Payout and Jackpot Wins

At Casigo Casino, we offer a variety of exciting games with the potential for big payouts and jackpot wins. However, there are limits to the amount that you can win on our website.

The maximum payout for any individual game on our website is €250,000. This limit applies to all games, including slots, table games, and live dealer games.

In addition, the maximum amount that you can win from any single jackpot game is €1,000,000. If you are lucky enough to win a jackpot, we will pay out the winnings in installments over a period of time. The exact payment schedule will be determined by our finance department.

14. Chat Facility

We offer a chat facility on our website to help you with any questions or concerns you may have. Our customer support team is available 24/7 to assist you with any issues you may encounter while using our website.

Please note that our chat facility is for informational purposes only and should not be used for any other purpose, such as solicitation or harassment. We reserve the right to monitor all chat conversations and may take action against any users who violate our terms of use.

15. Responsible Gambling: Player Protection and Controls

At Casigo Casino, we take responsible gambling very seriously. We are committed to providing a safe and enjoyable online gaming environment for all of our players.

We offer a range of tools and resources to help you stay in control of your gambling habits. These include setting deposit limits, taking breaks from gaming, and self-exclusion options.

If you are concerned about your gambling habits or those of someone close to you, we encourage you to seek help from a professional organization such as Gamblers Anonymous or a similar support group.

16. Closing Your Account

If you wish to close your account, you can do so at any time. Simply contact our customer support team and they will assist you with the process.

Please note that once your account has been closed, you will no longer be able to access any of the games or services on our website. In addition, any remaining funds in your account will be returned to you, subject to the terms outlined in section Payments of Winnings.

17. Inactive Account

If your account has been inactive for a period of 12 consecutive months, we reserve the right to charge an administrative fee of €5 per month. This fee will be deducted from your account balance until either the balance reaches zero or you reactivate your account.


Any software or other materials that you download or otherwise access from our website is licensed to you on a non-exclusive, non-transferable basis. You may not distribute, modify, or sell any such materials, nor may you use them for any commercial purpose.

19. Play for Fun Account

We offer a "Play for Fun" account option for our users who want to try out our games without using real money. This account type is free to use and does not require any deposits or withdrawals.

20. Indemnity

You agree to indemnify and hold harmless Casigo Casino, its affiliates, officers, directors, employees, agents, and licensors from any and all claims, losses, damages, liabilities, and expenses arising out of or in connection with your use of our website or any breach of these Terms and Conditions.

21. Fraud

Casigo Casino has a zero-tolerance policy for any type of fraud or cheating. If we suspect that you have engaged in any fraudulent activity, we reserve the right to close your account and confiscate any funds or winnings.

22. Complaints and Disputes

If you have any complaints or disputes related to our website or services, please contact our customer support team. We will make every effort to resolve the issue in a timely and fair manner.

23. Compliance with Laws

You are responsible for ensuring that your use of our website is in compliance with all applicable laws and regulations in your jurisdiction.

24. Information We Collect About You

By using our website, you agree that we may collect and process certain personal information about you. Please see our Privacy Policy for more information.

25. Promotions

From time to time, we may offer promotions or bonuses to our users. These offers are subject to specific terms and conditions, which will be clearly outlined in the promotion details.

26. No Warranty

We make no warranty or representation that our website or services will meet your requirements, be uninterrupted, secure, or error-free, or that any errors or defects will be corrected.

27. Right to Void

We reserve the right to void any bets or wagers placed on our website that we believe to be in breach of these Terms and Conditions or any applicable laws or regulations.

28. Limitation of Liability

Our liability to you in connection with any breach of these Terms and Conditions or any other cause of action related to our website or services is limited to the amount of fees or charges paid by you to us in the 12 months preceding the event giving rise to the claim.

29. IT Failure

We are not responsible for any IT failures or malfunctions that may affect your use of our website or services.

30. Links to Our Website

You may link to our website, provided that you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You may not link to our website in a way that suggests any form of association, endorsement, or approval on our part where none exists.

31. Intellectual Property Rights

All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Casigo Casino or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, modify, or distribute any such content without our prior written consent.

32. Miscellaneous

These Terms and Conditions constitute the entire agreement between Casigo Casino and you, the player. Any other agreements, understandings, or representations, whether written or verbal, are excluded and will not be binding on either party.

If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, then that provision shall be deemed to be severed from the rest of these Terms and Conditions and shall not affect the validity, legality or enforceability of the remaining provisions.

Casigo Casino may assign, transfer, or sub-contract any or all of its rights and obligations under these Terms and Conditions to any third party without notice to you.

These Terms and Conditions are governed by and construed in accordance with the laws of Malta, and any disputes arising out of or in connection with these Terms and Conditions will be subject to the exclusive jurisdiction of the Maltese courts.


By accepting these Terms and Conditions, you confirm that you have read, understood, and agree to be bound by them. If you do not agree with any part of these Terms and Conditions, you should not use our website or services.

Thank you for choosing Casigo Casino. We wish you the best of luck and an enjoyable gaming experience.